I was just re-reading the Seeley Brown article and I noticed the quote below connected your two recent posts on Twitter and the Ripple Effect. It is a good example of effective use of intellectual capital.

“This system has changed the learning curve of our tech reps 300 percent and will save us about 100 million dollars a year. It’s a beautiful example of how some relatively simple technology can achieve power by tapping and supporting the social mind via capturing naturally occurring assets, refining them and then enabling them to be shared.”